Acquiring, processing, and deploying voice of the customer /

Bibliographic Details
Main Author:	Shillito, M. Larry, 1939-
Format:	Book
Language:	English
Published:	Boca Raton, Fla. : St. Lucie Press, [2001]
Subjects:	Customer services > Management.

Description
Physical Description:	xvi, 279 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (page 269) and index.
ISBN:	1574442902 (alk. paper)