Electronic reference service : a SPEC kit /

Bibliographic Details

Main Author:	Goetsch, Lori A., 1954-
Other Authors:	Sowers, Laura, Todd, Cynthia
Format:	Book
Language:	English
Published:	Washington, D.C. : Association of Research Libraries, 1999.
Series:	SPEC kit ; 251.
Subjects:	Reference services (Libraries) Internet.