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Handbook of customer satisfaction and loyalty measurement /

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Bibliographic Details
Main Author: Hill, Nigel, 1952-
Other Authors: Alexander, Jim
Format: Book
Language:English
Published: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, [2000]
Edition:2nd ed.
Subjects:
Consumer satisfaction > Evaluation > Handbooks, manuals, etc.
Marketing research > Handbooks, manuals, etc.
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by Hill, Nigel, 1952-
Published 2006
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