Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Neal-Schuman Publishers,
[2000]
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| Series: | How-to-do-it manuals for libraries ;
no. 100. |
| Subjects: |
| Physical Description: | xi, 99 pages ; 28 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (pages 91-93) and index. |
| ISBN: | 1555703720 |