Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals /

Bibliographic Details
Main Author:	Rubin, Rhea Joyce
Format:	Book
Language:	English
Published:	New York : Neal-Schuman Publishers, [2000]
Series:	How-to-do-it manuals for libraries ; no. 100.
Subjects:	Public services (Libraries) > United States. Customer services > United States. Anger > United States.

Evans: Library Stacks