Wake up your call center : how to be a better call center agent /

Bibliographic Details
Main Author:	D'Ausilio, Rosanne, 1941-
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [1999]
Edition:	Rev. and expanded ed.
Series:	Customer access management.
Subjects:	Customer services > Management. Call centers > Management.

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