Critical shift : the future of quality in organizational performance /

Bibliographic Details
Main Author:	Silverman, Lori L., 1958-
Other Authors:	Propst, Annabeth L., 1950-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQ Quality Press, [1999]
Subjects:	Quality of products > Management. Quality assurance > Management. Organizational effectiveness.

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