Designing and delivering superior customer value : concepts, cases, and applications /

Bibliographic Details
Main Author:	Weinstein, Art
Other Authors:	Johnson, William C. (William Charles), 1954-
Format:	Book
Language:	English
Published:	Boca Raton, Fla. : St. Lucie Press, [1999]
Subjects:	Customer services > Management. Consumer satisfaction.

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