Online customer care : applying today's technology to achieve world-class customer interaction /

Bibliographic Details
Main Author:	Cusack, Michael, 1955-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQ Quality Press, [1998]
Subjects:	Customer services > Management. Teleshopping. Customer relations. Internet marketing. Internet advertising. Business enterprises > Computer networks. Consumer satisfaction.

Description
Physical Description:	xiv, 265 pages : illustrations ; 26 cm.
Bibliography:	Includes bibliographical references (pages 257-258) and index.
ISBN:	0873893832 (alk. paper)