Online customer care : applying today's technology to achieve world-class customer interaction /

Bibliographic Details
Main Author:	Cusack, Michael, 1955-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQ Quality Press, [1998]
Subjects:	Customer services > Management. Teleshopping. Customer relations. Internet marketing. Internet advertising. Business enterprises > Computer networks. Consumer satisfaction.

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