The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
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| Format: | Book |
| Language: | English |
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New York :
McGraw-Hill,
[1999]
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| Physical Description: | xiv, 209 pages : illustrations ; 24 cm. |
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| ISBN: | 0070779740 (pbk.) : |