The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /

Bibliographic Details
Main Author:	Carlaw, Peggy
Other Authors:	Deming, Vasudha Kathleen
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [1999]
Subjects:	Employees > Training of. Customer services > Management.

Evans: Library Stacks