Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /

Bibliographic Details
Other Authors:	Wiersema, Frederik D. (Frederik Derk)
Format:	Book
Language:	English
Published:	New York, N.Y. : HarperBusiness, [1998]
Edition:	1st ed.
Series:	BusinessMasters.
Subjects:	Customer services > Case studies.

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