Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program /

Bibliographic Details

Main Author:	O'Malley, John F.
Format:	Book
Language:	English
Published:	New York : HFMA : McGraw-Hill, [1997]
Series:	HFMA healthcare financial management series.
Subjects:	Patient satisfaction. Customer relations. Patient Satisfaction.