Best practices : building your business with customer-focused solutions /

Bibliographic Details
Main Author:	Hiebeler, Robert
Corporate Author:	Arthur Andersen & Co
Other Authors:	Kelly, Thomas B., Ketteman, Charles
Format:	Book
Language:	English
Published:	New York, NY : Simon & Schuster, [1998]
Subjects:	Customer services > Management > Case studies. Customer services > Quality control > Case studies. Industrial management > Case studies.

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