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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

Bibliographic Details
Main Author: Chakrapani, Chuck
Format: Book
Language:English
Published: Chicago, Ill. : American Marketing Association, [1998]
Subjects:
Customer services > Quality control.
Customer services > Management.

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Call Number: HF5415.5 .C445 1998
 
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HF5415.5 .C445 1998 Available