CallCenter management by the numbers /

Bibliographic Details
Main Author:	Anton, Jon
Other Authors:	Monger, Jodie, Perkins, Debra Sue, 1951-
Format:	Book
Language:	English
Published:	West Lafayette, In : Ichor Business Books, 1997.
Edition:	lst Ichor Business Books ed.
Series:	Customer access management.
Subjects:	Consumer satisfaction. Customer services > Evaluation. Customer services > Management.

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