Cover Image

Managing service quality /

Bibliographic Details
Other Authors: Kunst, Paul, Lemmink, Jos
Format: Book
Language:English
Published: London : Vught, The Netherlands : Paul Chapman Pub. Ltd. ; J.G.M. Hendrikx Innovation Trading, ©1995-©1997.
Series:QMS (Series : London, England) ; v. 1, 3.
Subjects:
Customer services > Management.
Customer services > Quality control.
Service industries > Management.
Service industries > Quality control.
Total quality management.
Service industries > Quality control
Description
Physical Description:3 volumes : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:1853962937
9080232211 (Netherlands)