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Managing service quality /

Bibliographic Details
Other Authors: Kunst, Paul, Lemmink, Jos
Format: Book
Language:English
Published: London : Vught, The Netherlands : Paul Chapman Pub. Ltd. ; J.G.M. Hendrikx Innovation Trading, ©1995-©1997.
Series:QMS (Series : London, England) ; v. 1, 3.
Subjects:
Customer services > Management.
Customer services > Quality control.
Service industries > Management.
Service industries > Quality control.
Total quality management.
Service industries > Quality control

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Call Number: HF5415.5 .M162 1995
Library Owns: HF5415.5 .M162 1995 (v.3)
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HF5415.5 .M162 1995 v.3 Available