Voices into choices : acting on the voice of the customer /

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
by: Conlow, Rick, et al.
Published: (2014)

From impressed to obsessed : 12 principles for turning customers and employees into life-long fans /
by: Picoult, Jon
Published: (2021)

Customer care : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2000)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2002)

Synchroservice! : the innovative way to build a dynasty of customers /
by: Schonberger, Richard
Published: (1994)

Customers for keeps : the network system to smash your profit barrier /
by: Lisoskie, Pete
Published: (1994)

Customer focus : a strategy for success /
by: Langevin, Roger G.
Published: (1998)

The new customer experience management : why and how the companies of the future address their customers' needs proactively /
by: Yorgov, Ivaylo
Published: (2023)

Rashid : crafting behaviour for financial inclusion /
by: Panchasara, Manish
Published: (2022)

Global perspectives on total quality.
Published: (1991)

Customer-focused quality : what to do on Monday morning /
by: Hinton, Tom
Published: (1994)

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /
by: Suttle, Marilyn
Published: (2009)

Achieving excellence in stakeholder management /
Published: (2003)

Positively outrageous service : how to delight and astound your customers and win them for life /
by: Gross, T. Scott
Published: (2004)

Total quality performance : highlights of a conference : a report from the Conference Board /
Published: (1988)

Unleash quality : build a winning strategy for a culture of quality that will unleash your growth and profit potential /
by: Angle, Arron S.
Published: (2019)

Public affairs.
Published: (2016)

User tested : how the world's top companies use human insight to create great experiences /
by: Estes, Janelle, et al.
Published: (2022)

¡Tu cliente manda! /
by: Price, Bill, et al.
Published: (2021)

Experiencia líquida /
by: Otero, José Carlos, et al.
Published: (2017)

No forms, no spam, no cold calls : the next generation of account-based sales and marketing /
by: Conant, Latané
Published: (2023)

Performance Research Associates' Delivering knock your socks off service.
Published: (2003)

Fundamentals of customer-focused management : competing through service /
by: John, Joby, 1957-
Published: (2003)

TQM field manual /
by: Saylor, James H., 1947-
Published: (1992)

The 12 principles of manufacturing excellence : a leader's guide to achieving and sustaining excellence /
by: Fast, Larry E.
Published: (2015)

Designing the invisible : an introduction to service design /
by: Penin, Lara
Published: (2018)

A systematic guide to leadership selection using total quality management techniques /
by: Rabelo Mendizabal, Luis C. (Luis Carlos), 1960-, et al.
Published: (2023)

The practice of quality management /
Published: (1997)

Evaluating marketing actions and outcomes /
Published: (2003)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

Managing service quality /
Published: (1995)

Enhancing customer engagement through location-based marketing /
Published: (2023)

Design and management of service processes /
by: Ramaswamy, Rohit, 1960-
Published: (1996)

Minding the customer : a view of customer service and quality : a speech delivered to SNCF on October 13, 1989 /
by: Marcus, Stanley, 1905-2002, ǂe author
Published: (1990)

Friction/Reward : be your customer's first choice /
by: Hammond, Richard (Retail management consultant)
Published: (2019)