Voices into choices : acting on the voice of the customer /

Bibliographic Details
Main Author:	Burchill, Gary
Corporate Authors:	Center for Quality Management (Cambridge, Mass.), Joiner Associates
Other Authors:	Hepner Brodie, Christina
Format:	Book
Language:	English
Published:	Madison, WI : Joiner Publication, ©1997.
Subjects:	Customer services. Customer relations. Total quality management.

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