Cover Image

Voices into choices : acting on the voice of the customer /

Bibliographic Details
Main Author: Burchill, Gary
Corporate Authors: Center for Quality Management (Cambridge, Mass.), Joiner Associates
Other Authors: Hepner Brodie, Christina
Format: Book
Language:English
Published: Madison, WI : Joiner Publication, ©1997.
Subjects:
Customer services.
Customer relations.
Total quality management.
Description
Item Description:"Development team: Center for Quality of Management, Joiner Associates Incorporated"--Title page verso.
Includes index.
Physical Description:xviii, 430 pages : illustrations ; 1997
ISBN:1884731139
9781884731136