APA (7th ed.) Citation

Burchill, G., & Hepner Brodie, C. (1997). Voices into choices: Acting on the voice of the customer. Joiner Publication.

Chicago Style (17th ed.) Citation

Burchill, Gary, and Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. Madison, WI: Joiner Publication, 1997.

MLA (9th ed.) Citation

Burchill, Gary, and Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. Joiner Publication, 1997.