The customer is CEO : how to measure what your customers want--and make sure they get it /

Bibliographic Details
Main Author:	Massnick, Forler
Format:	Book
Language:	English
Published:	New York : AMACOM, [1997]
Subjects:	Customer services > United States. Consumer satisfaction > United States.

Description
Physical Description:	xv, 239 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0814403468