Service quality in academic libraries /

Bibliographic Details
Main Author:	Hernon, Peter
Other Authors:	Altman, Ellen
Format:	Book
Language:	English
Published:	Norwood, N.J. : Ablex, [1996]
Series:	Information management, policy, and services.
Subjects:	Academic libraries > United States. Libraries and students > United States. Libraries and scholars > United States. Library Services > standards. Consumer Behavior. Quality Control. Universities.

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