A complaint is a gift : using customer feedback as a strategic tool /

Bibliographic Details

Main Author:	Barlow, Janelle, 1943-
Other Authors:	Møller, Claus, 1942-
Format:	Book
Language:	English
Published:	San Francisco : Berrett-Koehler Publishers, [1996]
Edition:	1st ed.
Subjects:	Consumer complaints. Customer services.