APA (7th ed.) Citation

Dutka, A. F. (1994). AMA handbook for customer satisfaction. American Marketing Association ; NTC Business Books.

Chicago Style (17th ed.) Citation

Dutka, Alan F. AMA Handbook for Customer Satisfaction. Chicago, Ill. : Lincolnwood, Ill., U.S.A.: American Marketing Association ; NTC Business Books, 1994.

MLA (9th ed.) Citation

Dutka, Alan F. AMA Handbook for Customer Satisfaction. American Marketing Association ; NTC Business Books, 1994.