Cover Image

Quality improvement in European public services : concepts, cases and commentary /

Bibliographic Details
Other Authors: Pollitt, Christopher, Bouckaert, Geert
Format: Book
Language:English
Published: London ; Thousand Oaks, Calif. : Sage, 1995.
Subjects:
Total quality management in government > Europe, Western.
Municipal services > Europe, Western > Quality control.
County services > Europe, Western > Quality control.
Public services > Management
Description
Item Description:Includes index.
Physical Description:xi, 190 pages : illustrations ; 23 cm.
Bibliography:Bibliography: pages [174]-179.
ISBN:0803974647 (cased)
0803974655 (pbk)