Quality improvement in European public services : concepts, cases and commentary /

Bibliographic Details
Other Authors:	Pollitt, Christopher, Bouckaert, Geert
Format:	Book
Language:	English
Published:	London ; Thousand Oaks, Calif. : Sage, 1995.
Subjects:	Total quality management in government > Europe, Western. Municipal services > Europe, Western > Quality control. County services > Europe, Western > Quality control. Public services > Management

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