APA (7th ed.) Citation

Pollitt, C., & Bouckaert, G. (1995). Quality improvement in European public services: Concepts, cases and commentary. Sage.

Chicago Style (17th ed.) Citation

Pollitt, Christopher, and Geert Bouckaert. Quality Improvement in European Public Services: Concepts, Cases and Commentary. London ; Thousand Oaks, Calif.: Sage, 1995.

MLA (9th ed.) Citation

Pollitt, Christopher, and Geert Bouckaert. Quality Improvement in European Public Services: Concepts, Cases and Commentary. Sage, 1995.