Customer satisfaction measurement and management : using the voice of the customer /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Cincinnati, Ohio :
Thomson Executive Press,
[1995]
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| Subjects: |
| Item Description: | Includes index. |
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| Physical Description: | xix, 457 pages : illustrations ; 24 cm. + 1 computer disk (3 1/2 in.) |
| Format: | System requirements for accompanying computer disk: 486 PC. |
| ISBN: | 0538844396 : |