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Customer satisfaction measurement and management : using the voice of the customer /

Bibliographic Details
Main Author: Naumann, Earl, 1946-
Other Authors: Giel, Kathleen, 1953-
Format: Book
Language:English
Published: Cincinnati, Ohio : Thomson Executive Press, [1995]
Subjects:
Consumer satisfaction > Evaluation.
Customer services > Management.

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Call Number: HF5415.5 .N328 1995
 
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HF5415.5 .N328 1995 Available