Tough customers : how to keep them smiling-- and yourself sane! /

Volume 2 in THE CUSTOMER SERVICE REP'S SURVIVAL GUIDE SERIES.

Bibliographic Details

Main Author:	Dee, David
Format:	Book
Language:	English
Published:	Chicago, IL : Dartnell Corp., ©1994. Chicago, IL : [1994]
Series:	Customer service rep's survival guide series ; v. 2.
Subjects:	Customer services.