Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /

Bibliographic Details

Main Author:	Heil, Gary, 1950-
Other Authors:	Parker, Tom, 1950-, Tate, Rick
Format:	Book
Language:	English
Published:	New York : Van Nostrand Reinhold, [1995]
Subjects:	Leadership. Organizational change. Consumer satisfaction.