Cover Image

Serving the difficult customer : a how-to-do-it manual for library staff /

Bibliographic Details
Main Author: Smith, Kitty, 1945-
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, 1993
Series:How-to-do-it manuals for libraries ; no. 39.
Subjects:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.
Libraries > Customer services
Description
Physical Description:x, 166 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1555701612