Serving the difficult customer : a how-to-do-it manual for library staff /

Bibliographic Details
Main Author:	Smith, Kitty, 1945-
Format:	Book
Language:	English
Published:	New York : Neal-Schuman Publishers, 1993
Series:	How-to-do-it manuals for libraries ; no. 39.
Subjects:	Public services (Libraries) > United States. Customer relations. Interpersonal communication > United States. Libraries > Customer services

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