Service management : principles and practices /

Bibliographic Details
Main Author:	Bleuel, William H.
Other Authors:	Patton, Joseph D., Jr., 1938-
Format:	Book
Language:	English
Published:	Research Triangle Park, N.C., U.S.A. : ISA Press, [1994]
Edition:	3rd ed.
Subjects:	Customer services > Management.

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