Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /

Bibliographic Details

Main Author:	Chang, Richard Y.
Other Authors:	Kelly, P. Keith
Format:	Book
Language:	English
Published:	Irvine, Calif. : Richard Chang Associates, [1994]
Series:	Quality improvement series. Practical guidebook.
Subjects:	Quality control. Industrial management. Customer relations. Customer services.