Return on quality : measuring the financial impact of your company's quest for quality /

Bibliographic Details
Main Author:	Rust, Roland T.
Other Authors:	Zahorik, Anthony J., Keiningham, Timothy L.
Format:	Book
Language:	English
Published:	Chicago, Ill. : Probus Pub. Co., [1994]
Subjects:	Total quality management > Evaluation. Total quality management.

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