Benchmarking staff performance : how staff departments can enhance their value to the customer.

Bibliographic Details

Main Author:	Fitz-enz, Jac
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass Publishers, [1993]
Edition:	1st ed.
Series:	Jossey-Bass management series.
Subjects:	Organizational effectiveness. Benchmarking (Management) Line and staff organization.