Managing consumer complaints : responsive business approaches to consumer needs.

Bibliographic Details
Corporate Author:	U.S. Office of Consumer Affairs
Format:	Government Document Book
Language:	English
Published:	Washington, D.C. : U.S. Department of Commerce, Office of Consumer Affairs, 1992.
Edition:	Rev. Oct. 1992.
Subjects:	Consumer complaints > Handbooks, manuals, etc. Customer relations > Handbooks, manuals, etc.

Evans: US Documents (Annex 5th floor)