Cover Image

Value-directed management : organizations, customers, and quality /

Bibliographic Details
Main Author: Arogyaswamy, Bernard
Other Authors: Simmons, Ron P., 1957-
Format: Book
Language:English
Published: Westport, Conn. : Quorum Books, 1993.
Subjects:
Management > United States.
Quality of products > United States > Management.
Customer services > United States > Management.
Description
Physical Description:xviii, 230 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0899307973 (alk. paper)