Total quality management : a how-to workshop for the professional committed to quality /

An overview of total quality management, giving a working knowledge of the principles of total quality management, teaching the principles behind market-driven quality by using the most effective ways of monitoring customers and then incorporating the results into employees' daily activities, a...

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Bibliographic Details

Corporate Author:	CareerTrack Publications (Firm)
Other Authors:	Rees, Jon
Format:	Video VHS
Language:	English
Published:	Boulder, CO. : CareerTrack Publications, [1992]
Subjects:	Total quality management. Quality control. Organization and Administration. Personnel Management. Public Relations.