Rosander, A. C. (1991). Deming's 14 points applied to services. Marcel Dekker, Inc. ; ASQC Quality Press.
Chicago Style (17th ed.) CitationRosander, A. C. Deming's 14 Points Applied to Services. New York : Milwaukee, Wis.: Marcel Dekker, Inc. ; ASQC Quality Press, 1991.
MLA (9th ed.) CitationRosander, A. C. Deming's 14 Points Applied to Services. Marcel Dekker, Inc. ; ASQC Quality Press, 1991.
Warning: These citations may not always be 100% accurate.