Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing /
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
[1990]
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| Edition: | 1st ed. |
| Series: | Jossey-Bass management series.
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| Subjects: |
| Physical Description: | xxviii, 414 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 1555422225 |