Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing /

Bibliographic Details
Main Author:	Bowen, David Earl
Other Authors:	Chase, Richard B., Cummings, Thomas G.
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [1990]
Edition:	1st ed.
Series:	Jossey-Bass management series.
Subjects:	Service industries > Management.

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