Keeping the customer satisfied : a guide to field service /

An overview of field service issues discusses how to provide the top-quality service customers expect and elaborates on service issues relating to complex computer-based products.

Bibliographic Details

Main Author:	Trimble, William J. (Author, Contributor)
Corporate Author:	Eastman Kodak Company
Format:	Book
Language:	English
Published:	Milwaukee, Wisconsin : ASQC Quality Press, ©1989.
Subjects:	Customer services.