Controlling the confrontation : Arch Lustberg on effective communication techniques.

Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations.

Bibliographic Details

Main Author:	Lustberg, Arch
Corporate Authors:	Library Video Network, ALA Video
Other Authors:	Walsh, Dick
Format:	Video VHS
Language:	English
Published:	Chicago : ALA Video, 1989.
Subjects:	Interpersonal confrontation. Interpersonal conflict. Librarians > Psychology.