Cover Image

Achieving quality in financial service organizations : how to identify and satisfy customer expectations /

Bibliographic Details
Main Author: Grasing, Robert E.
Other Authors: Hessick, Michael H.
Format: Book
Language:English
Published: New York : Quorum Books, 1988.
Subjects:
Financial institutions > United States.
Consumer satisfaction > United States.
Description
Item Description:Includes index.
Physical Description:viii, 252 pages : illustrations ; 25 cm.
Bibliography:Bibliography: pages [245]-246.
ISBN:0899302300 (lib. bdg. : alk. paper)