The service edge : 101 companies that profit from customer care /

Bibliographic Details
Main Author:	Zemke, Ron
Other Authors:	Schaaf, Dick
Format:	Book
Language:	English
Published:	New York, N.Y. : Markham, Canada : New American Library ; Penguin, [1989]
Subjects:	Customer services > United States. Service industries > United States > Management.

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